Melih Özgül

Head of Customer Experience and Continuous Improvement

Metro Türkiye

Connecting the dots around customer centricity in a retail industry (Continuous Improvement, CX and Service Design)

  • Using Continious Improvement methodology as a robust tool for securing best experiences to be delivered
  • Transforming customer centric culture through end to end customer experience strategy
  • Creating wow moments through service design approach
  • Creating seamless, convenient and engaging customer journeys