3rd
edition

Pronovea Global CX Innovation Summit 2024

25 - 26 Sep 2024
Vienna | Physical | Online | Hybrid
In today's fast-paced world, businesses struggle to keep up with ever-changing customer expectations. As technology rapidly advances, so do the demands of consumers seeking seamless, personalized, and sustainable experiences. This summit is not just another gathering—it's a dynamic platform where CX and technology leaders, industry experts, and decision-makers connect to dive into the pressing issues head-on. From harnessing the power of AI and data analytics to crafting immersive experiences with AR and VR, we're redefining CX paradigms. But it's not just about innovation; it's about solutions. We're addressing the challenges through collaborative discussions, idea sharing, networking, and charting a course toward impactful solutions. Join us as we pave the way for businesses to stay ahead, meet evolving customer expectations, and provide truly resonating experiences that define the future of CX.
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Topic Highlights

  • Adapting and Future Proofing CX Strategies to Reflect Changing Customer Engagement
  • The Era of Intelligent CX Powered by AI, Automation and Data Analytics
  • AI-Powered Chatbots & Virtual Assistants: The Forefront of Transformation
  • Augmented Reality & Virtual Reality: The Future of CX
  • Immersive CX: Engaging Customers Like Never Before
  • Revolutionizing CX With Large Language Models (LLM)
  • Leveraging NLP for Enhanced Customer Success
  • Hyper-personalization: The Next Great CX Disruption
  • Building Phygital Avenues to Provide a Truly Omnichannel Experience
  • Redefining Organization, Culture, and Leadership for Disruptive & Customer Centric Innovation
  • CX Starts With Ex: Building Experiences That Matter
  • Blending UX, CX and Innovation – A Recipe for Customer Success
  • Linking Voice of the Employee and Voice of the Customer – A Critical Key to CX Success
  • ROI of CX: Determining Success of Your CX
  • Centralizing Customer Insights With the Internet of Things (IoT)

Meet the experts

Pronovea has carefully assembled a speaker faculty of leading C-suite executives, directors, thinkers, and innovators to provide the blueprint for Customer Excellence in 2024. Join us for engaging case study presentations, panel discussions, roundtable discussions, interactive breakout sessions, and insights from leading cross-industry professionals from around the world.

Darek Maciolek Photo
BNP Paribas Bank Polska Logo
Darek Maciolek

BNP Paribas Bank Polska

Managing Director – CMO

Dan Corker Photo
Openreach Logo
Dan Corker

Openreach

General Manager, Customer Service

Manu Pandey Photo
Swiss Re Logo
Manu Pandey

Swiss Re

Vice President - Customer Experience

Vazul Tóth Photo
Raiffeisen Bank Zrt. Logo
Vazul Tóth

Raiffeisen Bank Zrt.

CCXP, Head of CX and Transformation

Dr.sc.ing Renate Strazdina Photo
Microsoft Logo
Dr.sc.ing Renate Strazdina

Microsoft

National Technology Officer Central Europe

Kevin Filz Photo
Foundever Logo
Kevin Filz

Foundever

Director of Customer Experience Transformation

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

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Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

SAP Logo
Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

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Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!