4th
edition

Pronovea European CX & Contact Center Convergence Summit 2025

24 - 25 Sep 2025
Berlin | Physical | Online | Hybrid
Explore how Customer Experience and Contact Center teams works with the fusion of AI, Robotics, ML, AR/VR, and predictive analytics, crafting unforgettable experiences while preserving the human touch. In today's omnichannel world, contact centers lead the charge, meeting the demands of mobile-first consumers amidst the new challenges. Network, benchmark, and be inspired by industry leaders as we pave the way for quality, standard, and efficient customer service. Don't miss this opportunity to stay ahead of the curve and elevate your brand to new heights!
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Topic Highlights

  • The Role of Generative AI in Customer Service: Hype vs. Reality
  • Voice, Video, and Messaging: The Next Evolution of Customer Interactions
  • Data-Driven Customer Experience: Leveraging Analytics for Proactive Support
  • Customer Trust & Data Security: Safeguarding Personal Information in CX
  • Hyper-Personalization: The Future of AI-Driven Customer Engagement
  • Omnichannel & Personalization: Creating a Seamless Customer Journey
  • The AI-Powered Contact Center: Enhancing Efficiency Without Losing the Human Touch
  • CX in the Era of Sustainability: How Green Contact Centers are the Future
  • Future of Work in Contact Centers: The Rise of the Hybrid and Remote Workforce
  • Customer Experience in 2030: Predictions & Strategies for the Next Decade

Meet the experts

Pronovea has carefully assembled a speaker faculty of leading C-suite executives, directors, thinkers, and innovators to provide the blueprint for CX & Contact Centre Convergence Summit in 2025. Join us for engaging case study presentations, panel discussions, roundtable discussions, interactive breakout sessions, and insights from leading cross-industry professionals from around the world.

Patricia Krall Photo
SAP AG Logo
Patricia Krall

SAP AG

Global Vice President Center of Excellence CRM

Marcus Nessler Photo
Samsung Electronics GmbH Logo
Marcus Nessler

Samsung Electronics GmbH

Head of Customer Experience

Okan Acar Photo
Kuveyt Turk Participation Bank Logo
Okan Acar

Kuveyt Turk Participation Bank

EVP, Digital Banking and Payment Systems

Roman Siepelmeyer Photo
Netflix Logo
Roman Siepelmeyer

Netflix

Global Customer Operations Leader

Kristof Fischer Photo
ONE Hungary Logo
Kristof Fischer

ONE Hungary

Chief Digital Officer

Joao Simoes Photo
Vodafone Logo
Joao Simoes

Vodafone

Head of Digital Care

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

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Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

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Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

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Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

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Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!