Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • The Role of Generative AI in Customer Service: Hype vs. Reality
  • Voice, Video, and Messaging: The Next Evolution of Customer Interactions
  • Data-Driven Customer Experience: Leveraging Analytics for Proactive Support
  • Customer Trust & Data Security: Safeguarding Personal Information in CX
  • Hyper-Personalization: The Future of AI-Driven Customer Engagement
  • Omnichannel & Personalization: Creating a Seamless Customer Journey
  • The AI-Powered Contact Center: Enhancing Efficiency Without Losing the Human Touch
  • CX in the Era of Sustainability: How Green Contact Centers are the Future
  • Future of Work in Contact Centers: The Rise of the Hybrid and Remote Workforce
  • Customer Experience in 2030: Predictions & Strategies for the Next Decade

Explore how Customer Experience and Contact Center teams works with the fusion of AI, Robotics, ML, AR/VR, and predictive analytics, crafting unforgettable experiences while preserving the human touch. In today's omnichannel world, contact centers lead the charge, meeting the demands of mobile-first consumers amidst the new challenges. Network, benchmark, and be inspired by industry leaders as we pave the way for quality, standard, and efficient customer service. Don't miss this opportunity to stay ahead of the curve and elevate your brand to new heights!

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries including:
  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Client Relationship Development
  • Customer Operations
  • Customer Analytics
  • Customer Relationship Management (CRM)
  • Customer Data Management
  • Artificial Intelligence
  • Technology Operations
  • User Experience / UX Design / Apps
  • Employee Experience
  • Social Media
  • Brand Management
  • Process Excellence & Data Management
  • Contact Centres
  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn Management
  • Customer Insights
  • Customer Engagement
  • Digital Transformation
  • Digital Channels
  • Digital Marketing
  • Digital Products
  • Partnerships
  • Customer Centricity
  • Omnichannel
  • Personalization
  • Sales and Service
  • Digital Care
  • Social Care
  • Service Delivery
  • Marketing communication