2nd
edition

Pronovea Global CX Innovation Summit 2023

27 - 28 Sep 2023
Vienna | Physical | Online | Hybrid
Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.
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Topic Highlights

  • The Big Experiential Shift: Rethinking Customer Experience in the New Normal
  • Conversational AI - Driving the Future of CX
  • How Will Metaverse Transform CX?
  • Artificial Intelligence as a Game Changer in Transforming CX
  • Using Predictive Analytics, Machine Learning, and Big Data for Designing a Winning CX Strategy
  • Developing a Human-centric CX Strategy in a Data-Driven World
  • The Convergence of CX and Design (UX) - The Next World of Customer Experience
  • The Rise of ‘Phygital’ and Why It Should Be on Your Radar?
  • Hyper-personalization - The New Must Have
  • Linking the VOICE OF EMPLOYEE to the VOICE OF CUSTOMER
  • Focusing on Fundamentals: Care and Connection
  • Earning Loyalty and Trust: Building a Smarter CX

Meet the experts

Pronovea has carefully assembled a speaker faculty of leading C-suite executives, directors, thinkers, and innovators to provide the blueprint for Customer Excellence in 2023. Join us for engaging case study presentations, panel discussions, roundtable discussions, interactive breakout sessions, and insights from leading cross-industry professionals from around the world.

Francisco Fillat Espuña Photo
Novo Nordisk Logo
Francisco Fillat Espuña

Novo Nordisk

Customer Engagement Manager

Fabian Kortekaas Photo
TUI Group Logo
Fabian Kortekaas

TUI Group

Director of Customer Experience & Insights

Eline Koorndijk Photo
Swiss Life Logo
Eline Koorndijk

Swiss Life

Head Customer Experience Management & Innovation

Dr.sc.ing Renate Strazdina Photo
Microsoft Logo
Dr.sc.ing Renate Strazdina

Microsoft

National Technology Officer (Central Europe)

Begüm Saraçoğlu Photo
Türk Telekom Logo
Begüm Saraçoğlu

Türk Telekom

Head of Digital Experience

Marcello Calabrò Photo
UniCredit Logo
Marcello Calabrò

UniCredit

Group Chief Marketing Officer

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takeaways and benefits

Pronovea provides an excellent opportunity to connect and reconnect. Our summits provide you with a way of building connections and forging partnerships, as a strong network is necessary for corporate success. We bring a valuable forum for a range of different functions, helping people to share ideas, make decisions, and build team relationships across industries.

what people say about us

Our relationships with our clients are the most important and valuable part of our work and what we stand for. As our clients come from Europe, USA, Middle East, Asia, and Africa, our conferences truly take place worldwide. Senior decision-makers from all over the world meet at our summits to discuss the biggest problems facing their industry and to find viable solutions.

We at pronovea provide the market's most interactive and high-quality corporate conferences. We deliver the banking, telecom, pharma, and technology industries access to the most progressive and advanced business expertise available anywhere on the globe in one place. In order to return to their organisations with new, constructive ideas on how to advance their businesses, our clients depend on us to offer this information.

Commerz Direktservice GmbH Logo
Specialist & Product Owner in Digitalization, Chat Bots & AI
Commerz Direktservice GmbH

I had a great experience at the PRONOVEA Summit in Vienna, where I held a presentation on Automation Strategies. It was inspiring to discuss with colleagues all over the world, that face the same challenges and go the extra mile in creating sustainable digitalization strategies.

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Head of Novartis
Novartis

I had the pleasure of speaking at the 2022 PRONOVEA Pharma Summit in beautiful Vienna and meeting amazing people. I am looking forward to next time.

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Global Customer Experience Advisor
SAP

I feel energized after having met and connected with several business leaders worldwide Pronovea Summit in Vienna! Thanks for allowing me to be part of this great event!

TSB Bank Logo
Strategic Customer Insights Manager
TSB Bank

It was great to be a part of the Pronovea Summit. I heard some inspiring shares, and the passion for delivering customer-centric solutions via channels B2B and B2C is amazing. Looking forward to a positive future. Great job PRONOVEA.

Etisalat Logo
Customer Service & Digital Channel Management
Etisalat

Thank you, Pronovea and all the speakers at the event - I found every bit valuable!