Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • The Big Experiential Shift: Rethinking Customer Experience in the New Normal
  • Conversational AI - Driving the Future of CX
  • How Will Metaverse Transform CX?
  • Artificial Intelligence as a Game Changer in Transforming CX
  • Using Predictive Analytics, Machine Learning, and Big Data for Designing a Winning CX Strategy
  • Developing a Human-centric CX Strategy in a Data-Driven World
  • The Convergence of CX and Design (UX) - The Next World of Customer Experience
  • The Rise of ‘Phygital’ and Why It Should Be on Your Radar?
  • Hyper-personalization - The New Must Have
  • Focusing on Fundamentals: Care and Connection
  • Earning Loyalty and Trust: Building a Smarter CX

Customer excellence is more than just providing good customer service; it's about creating unforgettable experiences that leave your customers raving about your brand. It is a mindset, a philosophy, and a commitment. It transforms them into brand advocates and increases customer loyalty and customer retention. Pronovea is bringing together customer excellence professionals, industry leaders, and innovators to discuss the latest trends, innovations, insights, and strategies to enhance the customer experience. The summit will cover various topics, including conversational AI, predictive analytics, machine learning, big data, hyper-personalization, digital transformation, and CX and design convergence, featuring keynote speakers, panel discussions, interactive sessions, and case studies from leading brands and CX experts. This summit is a must-attend event for anyone interested in enhancing the customer experience in the digital age.

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries and functions including:
  • Telecommunication
  • Banks & Insurance
  • Aviation
  • Automotive
  • Retail
  • Healthcare
  • Pharmaceutical
  • E-commerce
  • Travel & Hospitality
  • Transportation & Logistics
  • Manufacturing
  • Real Estate
  • IT / ITES
  • Chemical / Petrochemical
  • Education/NGO
  • Utilities etc.
  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Excellence
  • User Experience / UX Design / Apps
  • Multichannel / Omnichannel
  • CX Design
  • CX Innovation
  • Brand Management
  • Marketing and Sales
  • Brand Management and Performance
  • CX Transformation
  • Customer Life cycle
  • Loyalty Program
  • Process Excellence & Data Management etc.