Darek Maciolek
BNP Paribas Bank Polska
Managing Director – CMO
Aligning CX, Digital, and Marketing to Prepare for the Future of Boundless Experiences
- Empowering customers through enhanced digital self-service
- Marketing meets CX: A strategy for success
- Rethinking customer expectations for 2024 and beyond
Dan Corker
Openreach
General Manager, Customer Service
Delivering World Class Customer Experience in an Ever Adapting Landscape
- Adapting and future proofing CX strategies to reflect changing customer engagement
- Navigating the evolving customer demands through digital CX
- Using emerging technologies to deliver world class CX
Manu Pandey
Swiss Re
Vice President - Customer Experience
Customer Experience Enhancement
- Can AI and Chatbots truly create unforgettable customer journeys?
- Multichannel customer engagement strategies for seamless experiences
- The emotional edge: How emotion AI drives customer satisfaction?
- How can we humanise digital customer support in the age of automation?
Vazul Tóth
Raiffeisen Bank Zrt.
CCXP, Head of CX and Transformation
Driving Impact by Unleashing the Power of Business Service Design
Delighting customers is a great, but driving positive financial outcomes for business is a must to keep CX and SD professionals relevant in an organisation. In my presentation I will focus on:
- How CX can become a business partner to other departments?
- How to apply service design artifacts to effectively drive positive business impact?
Dr.sc.ing Renate Strazdina
Microsoft
National Technology Officer Central Europe
How do we innovate in AI era?
- AI era and innovations - is there something new?
- Skills and innovation culture
- CX as enabler for innovation
Kevin Filz
Foundever
Director of Customer Experience Transformation
AI Implementation Unpacked: A Step-by-Step Guide for Seamless Integration
- Starting an AI project can be challenging, but with the right approach, it can deliver great results. This session offers a clear, step-by-step guide to implementing AI in customer experience operations.
- This session will cover essential steps like setting goals, choosing the right technologies, integrating them smoothly, and managing changes effectively.
- Learn about common pitfalls and best practices to ensure your AI project is a success.
Pascal de Buren
Caplena
Co-Founder
How insights-chatbots are supercharging customer feedback analysis
- Understanding customer feedback is becoming both more important and more accessible for CX thanks to generative AI. We'll dig into how conversational interfaces can help
- Moving from passive dashboards to active insight discovery
- Deriving actions and notifying on trends
- We'll all explore limitations and managing hallucinations
In today's fast-paced world, businesses struggle to keep up with ever-changing customer expectations. As technology rapidly advances, so do the demands of consumers seeking seamless, personalized, and sustainable experiences. This summit is not just another gathering—it's a dynamic platform where CX and technology leaders, industry experts, and decision-makers connect to dive into the pressing issues head-on. From harnessing the power of AI and data analytics to crafting immersive experiences with AR and VR, we're redefining CX paradigms. But it's not just about innovation; it's about solutions. We're addressing the challenges through collaborative discussions, idea sharing, networking, and charting a course toward impactful solutions. Join us as we pave the way for businesses to stay ahead, meet evolving customer expectations, and provide truly resonating experiences that define the future of CX.