Darek Maciolek
BNP Paribas Bank Polska
Managing Director – CMO
Aligning CX, Digital, and Marketing to Prepare for the Future of Boundless Experiences
- Empowering customers through enhanced digital self-service
- Marketing meets CX: A strategy for success
- Rethinking customer expectations for 2024 and beyond
Dan Corker
Openreach
General Manager, Customer Service
Delivering World Class Customer Experience in an Ever Adapting Landscape
- Adapting and future proofing CX strategies to reflect changing customer engagement
- Navigating the evolving customer demands through digital CX
- Using emerging technologies to deliver world class CX
Manu Pandey
Swiss Re
Vice President - Customer Experience
Customer Experience Enhancement
- Can AI and Chatbots truly create unforgettable customer journeys?
- Multichannel customer engagement strategies for seamless experiences
- The emotional edge: How emotion AI drives customer satisfaction?
- How can we humanise digital customer support in the age of automation?
Vazul Tóth
Raiffeisen Bank Zrt.
Head of CX and Transformation
Driving Impact by Unleashing the Power of Business Service Design
Delighting customers is a great, but driving positive financial outcomes for business is a must to keep CX and SD professionals relevant in an organisation. In my presentation I will focus on:
- How CX can become a business partner to other departments?
- How to apply service design artifacts to effectively drive positive business impact?
Dr.sc.ing Renate Strazdina
Microsoft
National Technology Officer Central Europe
How do we innovate in AI era?
- AI era and innovations - is there something new?
- Skills and innovation culture
- CX as enabler for innovation
Daniel Stefecka
Takeda Pharma
Head of NextGen Customer Experience - Central South-East Europe
Omnichannel HCPs Engagement - Opportunities and Challenges
- How pharma can benefit by omnichannel engagement of HCPs?
- Demystifying the omnichannel commercial model for pharma
- Fusing open innovation in your digital health initiatives & customer engagement strategies
In today's fast-paced world, businesses struggle to keep up with ever-changing customer expectations. As technology rapidly advances, so do the demands of consumers seeking seamless, personalized, and sustainable experiences. This summit is not just another gathering—it's a dynamic platform where CX and technology leaders, industry experts, and decision-makers connect to dive into the pressing issues head-on. From harnessing the power of AI and data analytics to crafting immersive experiences with AR and VR, we're redefining CX paradigms. But it's not just about innovation; it's about solutions. We're addressing the challenges through collaborative discussions, idea sharing, networking, and charting a course toward impactful solutions. Join us as we pave the way for businesses to stay ahead, meet evolving customer expectations, and provide truly resonating experiences that define the future of CX.