Event Highlights

Here is a summary of everything you need to know about our summit

Topic Highlights

  • Adapting and Future Proofing CX Strategies to Reflect Changing Customer Engagement
  • The Era of Intelligent CX Powered by AI, Automation and Data Analytics
  • AI-Powered Chatbots & Virtual Assistants: The Forefront of Transformation
  • Augmented Reality & Virtual Reality: The Future of CX
  • Immersive CX: Engaging Customers Like Never Before
  • Revolutionizing CX With Large Language Models (LLM)
  • Leveraging NLP for Enhanced Customer Success
  • Hyper-personalization: The Next Great CX Disruption
  • Building Phygital Avenues to Provide a Truly Omnichannel Experience
  • Redefining Organization, Culture, and Leadership for Disruptive & Customer Centric Innovation
  • CX Starts With Ex: Building Experiences That Matter
  • Blending UX, CX and Innovation – A Recipe for Customer Success
  • Linking Voice of the Employee and Voice of the Customer – A Critical Key to CX Success
  • ROI of CX: Determining Success of Your CX
  • Centralizing Customer Insights With the Internet of Things (IoT)

In today's fast-paced world, businesses struggle to keep up with ever-changing customer expectations. As technology rapidly advances, so do the demands of consumers seeking seamless, personalized, and sustainable experiences. This summit is not just another gathering—it's a dynamic platform where CX and technology leaders, industry experts, and decision-makers connect to dive into the pressing issues head-on. From harnessing the power of AI and data analytics to crafting immersive experiences with AR and VR, we're redefining CX paradigms. But it's not just about innovation; it's about solutions. We're addressing the challenges through collaborative discussions, idea sharing, networking, and charting a course toward impactful solutions. Join us as we pave the way for businesses to stay ahead, meet evolving customer expectations, and provide truly resonating experiences that define the future of CX.

Network With

Members of board, C-level, GMs, Senior/Global Vice Presidents, Directors, Heads of departments from different industries including:
  • Customer Experience
  • Digital Customer Experience
  • Customer Care
  • Customer Insights
  • Customer Journey
  • Customer Excellence
  • Customer Value Management
  • Customer Value Proposition
  • Customer Relationship Management (CRM)
  • Client Relationship Development
  • Customer Operations
  • Customer Analytics
  • Customer Centricity
  • Customer Insights
  • Customer Engagement
  • Customer Service
  • Customer Life cycle
  • Customer Satisfaction
  • CX Design
  • CX Strategy
  • CX Innovation
  • CX Transformation
  • Multichannel / Omnichannel
  • User Experience / UX Design / Apps
  • Digital Transformation
  • Digital Marketing
  • Digital Products
  • Head of Partnerships
  • Contact Centres
  • Customer Loyalty
  • Loyalty Program
  • Customer Retention
  • Churn Management
  • Brand Loyalty
  • Brand Management and Performance
  • Customer-Centric Culture
  • Loyalty Partnerships
  • Rewards and Loyalty
  • Employee Experience
  • Marketing and Sales
  • Marketing communication
  • Social Media
  • Brand Management
  • Process Excellence & Data Management